AI readiness audit for a freight forwarding company
below-cost shipments found in the company's own data
- Business result
- Below-cost shipment files of up to about €200,000 a year found in the operational data. A business case of €56,000–105,000 a year in freed capacity and €57,000–110,000 a year in margin, against a first implementation wave of €7,000–21,000. Manual effort of 5.5 to 8.2 full-time equivalents measured in short, repetitive tasks.
- Challenge
- Leadership wanted to know where automation and AI would pay back, based on evidence from the company's own systems rather than on interviews alone.
- What we did
- A five-week audit that combined process interviews with direct analysis of the transport management system's database: shipment files, costs, invoices and credit notes. Every figure in the business case is marked as measured, calculated or assumed, and the roadmap is split into waves with decision gates. On-premises, cloud and hybrid options were compared against the client's own criteria.
